Privacy Policy

Last updated: 31.07.26

At DIBBS&DIBBS, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

DIBBS&DIBBS is a UK-based artisan business creating handcrafted wooden and stained glass gifts, home décor and bespoke commissions. DIBBS&DIBBS is the trading name of Vaughan Dibble.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Email: contact@dibbsanddibbs.com

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2. Information We Collect

When you visit our website or place an order, we may collect information including:

  • Your name

  • Email address

  • Telephone number (if provided)

  • Billing and delivery addresses

  • Order details

  • Payment information (processed securely by our payment provider)

  • Messages or enquiries you send us

  • Website usage information collected through cookies and analytics

We do not store your payment card details.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Deliver your purchases

  • Respond to enquiries

  • Provide customer support

  • Keep you informed about your order

  • Improve our website and customer experience

  • Meet our legal and accounting obligations

We only collect the information we genuinely need.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information because:

  • it is necessary to fulfil your order

  • we have a legal obligation (such as keeping accounting records)

  • you have given consent where required (for example, accepting optional cookies)

5. Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Squarespace (our website platform)

  • Squarespace Payments (our payment provider)

  • Royal Mail or courier services for delivering your order

  • Professional advisers such as our accountant where legally necessary

We never sell your personal information to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Although no method of transmitting information online is completely secure, we work with trusted service providers who maintain high security standards.

7. How Long We Keep Your Information

We only keep personal information for as long as necessary.

For example, order and accounting records may be retained for up to six years to comply with UK legal and tax requirements.

8. Your Rights

Under UK data protection law, you have the right to:

  • access your personal information

  • request correction of inaccurate information

  • request deletion of your information where appropriate

  • object to certain processing

  • request restriction of processing

  • request a copy of the information we hold about you

To exercise any of these rights, please contact us using the details above.

9. Cookies

Our website uses cookies to help it function properly and to improve your browsing experience.

Some cookies are essential for the operation of the website, while others help us understand how visitors use our site.

You can manage your cookie preferences through your browser settings or the cookie banner displayed when you first visit our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date shown at the top.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

DIBBS&DIBBS

Email: contact@dibbsanddibbs.com