Returns & Refunds

At DIBBS&DIBBS, every piece is handcrafted with great care and attention to detail. We hope you'll be delighted with your purchase, but if there's a problem, we're here to help.

Standard Products

If you've purchased a ready-made item from our website and change your mind, you may return it within 14 days of receiving your order.

To be eligible for a refund, the item must be:

• unused and in its original condition

• returned in its original packaging where possible

• accompanied by proof of purchase

Please contact us before returning any item so we can provide return instructions.

Unless the item is faulty or incorrect, customers are responsible for the cost of return postage.

Refunds will be processed within 14 days of receiving the returned item.

Bespoke & Personalised Orders

Many of our pieces are individually commissioned or personalised to your requirements.

As these items are made specifically for you, bespoke and personalised products cannot be returned or refunded unless they are faulty or have been made incorrectly.

We will always work closely with you throughout the design process to ensure you're happy before production begins.

Damaged or Faulty Items

If your order arrives damaged or you believe it is faulty, please contact us within 48 hours of delivery.

Please include:

• your order number

• a description of the issue

• clear photographs of the item and packaging

We'll assess the issue as quickly as possible and arrange an appropriate solution, whether that's a repair, replacement or refund.

Contact Us

If you have any questions about returns or refunds, please contact us at:

contact@dibbsanddibbs.com